Frequently asked questions

Both. Many problems, such as a cracked pane, a misted sealed unit or a broken hinge, can be fixed without replacing the frame. When a frame is rotten, warped or past repair, we quote for new uPVC, aluminium or timber-effect windows and doors instead, and we say which option makes more sense for your property.

Price depends mainly on size, glass type (standard, toughened, laminated, acoustic or triple), access, and any extras such as obscure patterns or Georgian bars. The guide prices on this site show typical ranges. A glazier measures before anything is ordered, and your written quote fixes the price for the specification shown.

Yes, for new glazing and glass replacement. Measuring and quoting costs you nothing and there is no obligation to go ahead. If a visit is only to diagnose or repair a fault, or to board up a broken window, we tell you before booking whether a charge applies. Once you accept a quote, the price on it is the price for that specification, and any extra work is agreed with you in writing first.

Work is carried out by glaziers working under S&K Property Investments and Improvement Ltd, which is the company your contract is with. Your quote names the company, the specification and the guarantee terms.

Replacing just the glass in an existing frame is usually treated as a repair. Replacing whole windows or glazed external doors is building work, and the rules on notification differ between England, Wales, Scotland and Northern Ireland. Your quote explains what applies and how it will be handled.

Safety glass is toughened or laminated glass that breaks in a safer way than ordinary float glass. Building regulations require it in critical locations, such as glass in and beside doors and low-level glazing, and we specify it wherever it is required.

In most cases, yes. We can match common obscure patterns, Georgian bars, leaded designs and tints, and we will tell you on the survey if an exact match is not available and what the closest option is.

Glass is made to measure, so there is usually a lead time between survey and fitting. Fitting a sealed unit is normally quick; new windows, doors and architectural glass take longer. Your quote gives the expected lead time and how long the fitting will take on site.

We cover England, Wales, Scotland and Northern Ireland. Some islands and remote areas are quoted by arrangement. Enter your postcode on the quote form and we will confirm cover before any visit is booked.

Yes. We can work with landlords, letting agents, housing providers and facilities teams on reactive glass replacement and planned glazing work, with a written quote per job and photos of the finished work on request.

We take away the old glass and packaging and dispose of it responsibly. If you would like anything kept, such as original leaded panels, tell us before the work starts.

Payment terms are set out on your written quote. For made-to-measure items a deposit may be requested before ordering, and the quote explains when the balance is due.

If you contract at home or remotely, you normally have 14 days to cancel under the Consumer Contracts Regulations. Made-to-measure goods that have been made to your specification may not be cancellable once production starts; your quote and terms explain this clearly.

Your enquiry is used to arrange your survey and quote. It is handled by the S&K Group and the glazier assigned to your job, and is not sold to third parties. See the privacy policy for full details.

Yes. We quote for shopfront glass, security laminated glazing, office partitions, glazed screens and curtain walling, as well as reactive glass replacement for commercial premises.

Keep people and pets away from the glass, wear thick gloves if you need to move anything, and call us. We can arrange boarding or temporary glazing to make the opening safe, then measure for permanent glass. If there has been a break-in, report it to the police and note the reference for your insurer.